Shipping & Returns

Thank you for visiting and shopping at Healthy Everyday Pets.​ Following are the terms and conditions that constitute our Shipping and Returns Policy. If you have another question simply contact us online.

Shipment processing time

All orders are shipped within 7 business days. Orders are not shipped or delivered on weekends or public holidays. We’re a small team so if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping available to New South Wales, Victoria and Queensland.

  • AustPost – Standard shipping fees
  • The cost of shipping will depend on the weight and distance of your order (maximum weight of 20kg). You’ll be able to see this on the checkout page before you proceed to payment.
  • We currently ship to most places in New South Wales, Victoria and Queensland. Please see our retailers if you reside in other states as some ship nationwide.
  • Australia Post currently only allows parcels up to 20kg.
    Please contact sales@healthyeverydaypets.com.au for more details

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Discounts and offers

We occasionally run promotions and discounts which including free shipping. Please stay tuned for more information OR sign up to our newsletter for VIP offers.